Overview
This policy explains how to cancel a visa application booking with The Travel Guru Inc. and when a refund may apply. It works together with our Terms and Conditions.
How to Cancel
To cancel a booking or an individual Applicant's application, contact us at markwebdev86@gmail.com as soon as possible, including your booking reference.
Refund Eligibility
Refund eligibility depends on how far your application has progressed at the time you request a cancellation – for example, whether documents have already been reviewed or the application has already been submitted to the relevant embassy, consulate, or immigration authority. Generally, the earlier you cancel, the more of your payment is refundable.
Non-Refundable Amounts
Amounts we have already paid to a third party on your behalf – such as government, embassy, consulate, or payment-processor fees – are typically non-refundable once incurred, even if your application is later cancelled.
Denied or Unsuccessful Applications
Our processing fee covers the service of preparing and submitting your application, not a guaranteed outcome. If a visa application is refused or otherwise unsuccessful, the processing fee is generally not refundable, since the service itself was carried out.
How Refunds Are Processed
Approved refunds are returned using the same payment method used for the original payment wherever possible. For a Bank or Digital Wallet payment, we may ask you to confirm refund details before processing.
Multi-Applicant Bookings
A booking that includes more than one Applicant can be cancelled in full or for individual Applicants only; any refund is calculated per Applicant based on that Applicant's own progress at the time of cancellation.
Contact Us
Questions about cancellations or refunds can be sent to markwebdev86@gmail.com.